What would you recommend for a online customer service solution ? Any experience with Assistly, Zendesk ? We need strong integration with social media and CRM systems such as Salesforce / SugarCRM
asked Jul 21, at 08:06 | Closed
For a full review of Assistly you can check this recent article http://www.getapp.com/blog/assistly-r...Basically the 3 main differentiator are: seamless multichannel experience (which means Facebook, Twitter, email, and chat are part of a unified experience for the agent), streamlined user experience (this means regardless of the service request channel, the agent would follow the same process for cases), and an “awesomely responsive customer service.” In addition, it has a great GUI-based interface that makes it easy for almost anyone to come in and start working.
Source: http://www.getapp.com/blog/assistly-r...
answered Jul 25, at 06:05
We use internally Zendesk, and are very happy with it. Very simple to use and configure and at the same time very flexible.Cheers,Guy NirpazTotango
answered Sep 12, at 17:19
chech this out http://www.helpdesknext.com - its a simple,smart and cost effective helpdesk software with social media capabilities.
answered Oct 08, at 05:33
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